Shipping & Returns
Pola Unique makes Worldwide Shipments.
Shipments within Spain are FREE
Shipments over 100€ within the European Union and to the USA & Canada are FREE
We offer FREE shipping for orders over 100€ placed within the EU (also includes the UK, Gibraltar, Isle of Man, Liechtenstein, Switzerland, Andorra, Monaco and San Marino) and to the USA & Canada. Shipments to the rest of the world cost 20 Euros. To know the shipment’s cost you only have to add your shipping address at the end of the purchase process and we will calculate it according to the country.
At the end of your purchase you will receive a confirmation email with your order number and shipping details. In case of having provided wrong information during the purchase process contact us immediately at: info@polaunique.com
The orders will be shipped within 24 hours (except for made-to-order items) Monday to Friday after the order is placed and the payment is accepted.
Once your order has been shipped you will receive a shipping confirmation email with your tracking number.
The estimated delivery time is from 2 to 3 working days in Spain, 2 to 5 days for the rest of European Union, USA & Canada and 5 to 10 working days for anywhere else.
The orders placed during the weekend will be dispatched the following working day.
Pola Unique cannot be held responsible for any delay or loss during the delivery process.
International shipments may incur in customs fees. Customs fees are at the expense of the customer, who is responsible to know the customs policy of their country.
Returns and Refunds Policy: If for any reason you are not completely satisfied with the item you have purchased, we offer a 14-day period from the date of receipt for you to exercise your right of return. During this period, you may return the product without the need for justification.
To request a return, please contact our customer service. We will provide you with the instructions and the address to which you should send the item back. Please note that the return shipping costs will be borne by the buyer.
Once we receive the returned item and verify its condition, we will proceed to issue the corresponding refund using the same payment method used in the original purchase. Please note that the refund may take several days to appear in your account, depending on your financial institution's policies.
It is important to note that the return will be accepted only if the item is in its original condition, unused, and in the original packaging. We reserve the right to refuse a return if the item does not meet these conditions.
Please be aware that this returns policy is subject to the current regulations in Spain and does not affect your legal rights as a consumer in accordance with applicable legislation."
Pola Unique is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE2080710487967. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.
As consumer please ensure that all received packaging is separated, reused and/or disposed of in the right recycling containers, at home or locally.
For any further inquiries do not hesitate to contact us at info@polaunique.com we will do our best to answer your questions.